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Order Questions

The tracking number shows my order was delivered, but I haven't received it. What should I do?

If the tracking number for your order shows that the package was delivered but you have not received it, please check with your neighbors or building management to ensure it's not with them. If you're still unable to locate your package, please...

What should I do if my order arrives damaged?

Please contact Customer Service within 7 days of delivery by simply replying to your Order Confirmation and letting us know what the issue is. If the Order Confirmation is not handy, please reach out to Customer Service via email. We may request...

I need to change the shipping address on my order.

If you noticed a mistake in your shipping address or need to change the shipping address, simply reply to your Order Confirmation and let us know what change you’d like to make. If the Order Confirmation is not handy, please reach out to Customer...

I need to make a change to my order.

We understand that changes happen! The easiest thing to do is to reply to your Order Confirmation and let us know what change you’d like to make. If the Order Confirmation is not handy, please reach out to Customer Service as soon as possible. We...