Please feel free to reach out to our Support Team via email anytime!

M.LaHart & Co.

<p>Please contact Customer Service within 7 days of delivery by <strong>simply replying to your Order Confirmation and letting us know what the issue is</strong>. If the Order Confirmation is not handy, please reach out to <a href="mailto:info@mlahart.com" target="_blank" title="mailto:info@mlahart.com">Customer Service</a> via email. We may request photos of the damaged item and packaging for our claims process. </p>

What should I do if my order arrives damaged?

Order Questions

Why is the price online different from the printed catalog?

I have a promotion code. How do I use it?

Do you offer special order items for corporate gifts, retirements, reunions, or departmental gifting?

How do I place an order?

Do you ever have sales?

Do you currently have any promotions?

Ordering

The tracking number shows my order was delivered, but I haven't received it. What should I do?

I need to change the shipping address on my order.

I need to make a change to my order.

Is express shipping available?

How will I know when my order has shipped?

How long will it take to receive my order?

What happens if my order is delayed?

Can I have my order shipped to multiple addresses?

Do you ship to APO/FPO addresses or PO boxes?

Do you ship internationally?

I ordered a high-value item. Will I need to sign for delivery?

Shipping & Delivery

What payment methods do you accept?

Is my credit card purchase secure?

Can I place a tax-exempt order for my non-profit?

Will I be charged sales tax?

Payment & Tax Policy

Can I request a special engraving?

Does engraving delay shipping?

What engraving styles do you offer?

Engraving

I didn’t order my gift in time! Do you have something I can present for gift giving?

Can I include a gift message with my order?

Do you sell Gift Cards?

How are your products packaged?

Gift Purchases

I represent an alumni department. Can I work with M.LaHart & Co.?

Are these products endorsed by my institution?

Do you offer special programs for retail stores?

I can’t locate my school or organization on M.LaHart & Co. Do you not sell items with their branding?

Organizations, Universities, and Retail Stores

What happens if I return an item that is damaged or not in saleable condition?

Which items are non-returnable?

What is your return policy?

Returns & Replacements

Are you an authorized TAG Heuer distributor?

How long does it take to receive a custom watch?

What are the exact dimensions of your M.LaHart watches?

Are the watches you sell water-resistant?

Are you an authorized retailer of luxury watches?

How do I get my watch serviced under warranty?

What is the warranty period for watches?

Are additional links available for watch straps?

Watches (TAG Heuer, Movado, Shinola, and M.LaHart)

What can I engrave on my brass and marble lamp?

Do you offer engraving for the brass lamp?

What are the dimensions of the lamp shade?

I have misplaced/damaged my lampshade and need a replacement. What do I do?

Lamps

What locations can I order for, and where will my address appear on the coasters?

What should I know about the materials and map details?

Custom Map Marble Coasters

Do you provide ring sizers?

What is the difference between the 'enamel' and 'natural' options for your signet rings?

Rings

How do I remove myself from your mailing list?

Do you offer bulk pricing?

Are you an authorized Montblanc distributor?

Gifts of Distinction for America's Great Universities

What should I do if my order arrives damaged?Updated 21 days ago