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M.LaHart & Co.

<p>No, we have our own team of engravers in-house, so you can personalize your product without delaying your order.</p>

Does engraving lengthen delivery time?

Ordering

Why is the price online different from my printed catalog?

I already have a TAG Heuer or Movado watch. Can I order just the dial with my school's logo?

I already own a Howard Miller clock. Can I order just a pendulum with my school's logo?

I have a promotion code. How do I use it?

Do you offer special order items for corporate gifts, retirements, reunions, or departmental gifting?

How do I place an order outside of normal business hours?

What styles of engraving are available?

Can I have a special message engraved?

What if I want to exchange or return items?

Do you ever have sales?

School not licensed

Are you an authorized TAG Heuer distributor?

How long will it take me to receive my custom TAG Heuer or Movado watch?

Can I have my custom watch engraved?

What is the warranty period for TAG Heuer watches?

What is the warranty period for M.LaHart watches?

What are the exact dimensions of your M.LaHart watches?

How do I adjust my M.LaHart watch bracelet to fit my wrist?

When should I replace my watch strap?

Does my watch have a battery?

Is my watch water-resistant?

I have misplaced the warranty card that came with my watch order. How can I get another one?

Product Care and Information - Watches

The Howard Miller clock I bought from another store isn't working properly. Can you help me service it?

Product Care and Information - Clocks

What can I engrave on my brass and marble lamp?

Do you offer engraving for the brass lamp?

What are the dimensions of the lamp shade?

Product Care and Information - Lamps

Where will the address appear on the coasters?

Where do the tiles come from?

Why are there spots/cracks on my tiles?

Why are the edges of my tiles cracked/chipped?

What type of maps are used for the Coasters and the Survey Map Print?

Why isn't my street name on the map?

Product Care and Information - Custom Map Marble Coasters

I represent an alumni department. Can I work with M.LaHart &amp; Co.?

Are these products endorsed by my institution?

Do you offer special programs for retail stores?

Information Related to Organizations, Universities, and Retail Stores

I didn't order my custom watch in enough time for my event. Can I get a gift announcement card in the meantime?

Do you offer gift wrapping?

Can I include a gift message with my order?

Gift Purchases

What methods of payment do you accept online?

How do I know that my online credit card purchase is secure?

Will I be charged sales tax on my M.LaHart & Co. order?

Can I place a Tax-Exempt order at M.LaHart & Co. for my non-profit organization?

Taxes

Payment Information

Is express shipping available?

How will I know that my order has been shipped?

How long will it take to receive my order?

What happens if my order is delayed?

Can I have my order shipped to multiple addresses?

Can orders be shipped to an APO/FPO address?

Can orders be shipped to international addresses?

How are the products packaged?

Shipping Information

How can I update my shipping address for an existing order?

How do I remove myself from your mailing list?

How can I update the recipient's name for an order shipment?

Are additional links available for watch straps?

Do you provide ring sizers?

Do you offer bulk pricing?

What is the difference between the 'enamel' and 'natural' options for your signet rings?

Can I order just the replacement shade for a University lamp?

Are you an authorized Montblanc distributor?

Response from agent needed

Gifts of Distinction for America's Great Universities

Does engraving lengthen delivery time?Updated 9 months ago